Welcome to Dubai Government’s Unified Customer Complaints’ Portal. This portal ensures a genuine forum for customers to voice their opinions and submit their comments in order to improve services and enhance practices.

The Government of Dubai is committed to delivering exceptional services to its customers and seeks to develop performance to their satisfaction and exceed their expectations. Complaints from customers are considered essential to simplify procedures and develop and enhance performance. Thus, the government is keen to open communication channels with its customers and to recognize their needs, taking into consideration the cultural diversity of these customers.

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  • Our Vision A sustainable innovative world-class utility. Our Mission We are committed to the happiness of our stakeholders and promoting Dubai’s vision through the delivery of sustainable electricity and water services at a world-class level of reliability, efficiency and safety in an environment that nurtures innovation with a competent workforce and effective partnerships; supporting resources sustainability

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    H.E. Sami Al Qamzi
    Director General - Department of Economic Development

  • HH Sheikh Hamdan Bin Mohammed bin Rashid Al Maktoum many initiatives and the decrees, and directives, in order to develop innovative ideas and solutions in Dubai in line with good leadership vision to achieve the first places globally in innovation, and harnessing technology to serve human life better and happier society, as well as strengthening government services in Dubai, enabling customers to access all services and all transactions through a single platform
    HH Sheikh Hamdan Bin Mohammed bin Rashid Al Maktoum
    The Executive Council Government of Dubai